Terms and Conditions
Please read these Terms and Conditions carefully before using Wine It Up services.
By using our services, you agree to be bound by these Terms.
General Conditions
The parties of this agreement acknowledge that these Terms are binding when the service(s) are ordered and the required payment has been made by the Customer. These Terms and Conditions are applied to the ordered services and to the cooperation of the two parties involved.
Reservation Process
As most of our services are tailored, the participation fees quoted on the Wine It Up website can change based on the Customer’s requirements. We kindly ask the Customers to contact us at wineituphungary@gmail.com to book a tour and to receive a quotation. Once the quotation is sent by e-mail the Customer is asked to pay the total price or 50% of the price of the ordered services depending on the number of participants (please see below for further). Until the receipt of the requested amount the booking remains provisional. The Provider reserves the right to cancel any reservation if the requested amount is not received 2 days prior to the date of the service.
In case of last minute reservations, that is, 48 hours prior to the requested service, the Customer is asked to effectuate the payment of the requested amount upon receipt of the quotation.
Payment Process
The Customer can pay for the requested service(s) by credit card or via bank transfer. In case of 2-3 participants, the total cost of the ordered services needs to be paid in advance.
In case of 4+ participants, the Customers can choose to pay 50% of the total price in advance and 50% on the spot.
The Provider requires Customers to pay in advance to be able to reserve tour guides and vehicles for the requested date(s).
The participation fee includes the price of the advertised services, the procedural and organisational fees, as well as the VAT.
Please note that these reservation and payment conditions only apply to reservations made through the Wine It Up website. If you make your reservation through other platforms (e.g. Tripadvisor, Airbnb), these conditions will be determined by the given platform.
Billing
The Provider sends the invoice in an electronic form in PDF format which will be sent to the email address given in the booking. The electronic invoice fulfills the Hungarian accounting regulations.
Cancellation
The Customer can cancel the service free of charge 4 days prior to the service date. If the cancellation happens 3 -2 days prior to the service date, 50% of the service price / amount transferred till that date will be transferred back to the account the payment was made from. In case of a cancellation 48 hours prior to the starting time, no refund is provided for the Customer.
The driver of the service provider narrows down the waiting time at the pick up point to 20 minutes from the starting time of the service. The driver attempts to reach the customer on the number given in the booking about the reason of the delayed arrival. If the driver/guide does not reach the customer within 20 minutes the service will be considered cancelled and no refund is provided for the Customer.
In case the driver and the local guide do not turn up at the requested time for the requested services the total amount paid by the Customer till the date of the service will be refunded.
Vis Major
If the Customer or the Provider has to cancel the tour due to events beyond their control – strike, natural catastrophe, war, uprising – both parties can be exempt from liability and fulfilling their contractual obligations.
Thank you for reading these Terms and Conditions and contributing to an easy cooperation!
Privacy Notice
This privacy notice discloses the privacy practices for Wine It Up.
This privacy notice applies solely to information collected by this website.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about new services, etc.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (name, email address, phone number, etc.). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as bank account data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.